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HOW TO CUT YOUR BEASTLY COST OF DIGITAL SERVICES

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Author Topic: HOW TO CUT YOUR BEASTLY COST OF DIGITAL SERVICES  (Read 318 times)
Bianca
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« on: June 01, 2009, 10:02:10 pm »










IF THEY SAY NO, THREATEN TO SWITCH



As in a teenage romance, your digital providers seem to care about you only when you’re about to break up. If you’re thinking about switching to another satellite, cable or phone provider, call your current one and let it know.

And remember this: The regular customer service representative won’t be as empowered as someone in the cancellation department to cut you a better deal.

“We will work with our customers to find a package that suits them,” said Bill Kula, a Verizon spokesman.

At their discretion, Verizon sales reps can cut the price of DSL service, offer free months of Internet access, increase the discount on voice service or give a $50 American Express gift card to customers returning to Verizon’s television service.

AT&T gives its employees similar powers to make deals. Reps are known to offer enhanced services for a basic price, and to lower the cost of one service to its bundled price even if you’re not buying the bundle. “If it’s a matter of keeping the customer, we’ll do the best we can,” said Fletcher Cook, an AT&T spokesman.

Satellite and cable companies are also quick to make deals once you tell them you’re thinking of bolting. Receiving discounted service, months of free pay TV or low or no-cost DVRs is common.
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