102. DOJ Inspector General interview of Michael Rolince, May 5, 2004; Michael Rolince interview (Apr. 12, 2004); DOJ IG 9/11 Report, July 2, 2004, pp. 168-170, 188.
103. CIA briefing materials, DCI Update, "Islamic Extremist Learns to Fly,"Aug. 23, 2001. Deputy Director of Central Intelligence John McLaughlin testified that he was told about Moussaoui several days before Tenet was briefed, although he did not recall the specific date of the briefing. John McLaughlin testimony, Apr. 14, 2004.
104. George Tenet interviews (Jan. 28, 2004; July 2, 2004).
105. For the renewed request, see FBI letterhead memorandum, Zacarias Moussaoui, Sept. 11, 2001. For the initial British response, see British Security Service memo, re: Zacarias Moussaoui, Sept. 12, 2001; information provided to the Commission by the British government; British liaison telex,"Zacarias Moussaoui-Background Information," Sept. 13, 2001. See also Joseph H. interview (May 4, 2004).
106. Joint Inquiry report (classified version), pp. 340-341. Notably, the FBI analyst "Mary" who was looking at the Mihdhar information suggested that the U.S. government talk to Ressam to see if he knew anything about Mihdhar. See CIA email, Mary to John, seeking identification by Ressam,Aug. 21, 2001.There is no evidence that Ressam was asked about Moussaoui or Mihdhar prior to 9/11.
107.According to Ramzi Binalshibh, had KSM known that Moussaoui had been arrested, he would have cancelled the 9/11 attacks. Intelligence report, interrogation of Ramzi Binalshibh, Feb. 14, 2003.
108. Joint Inquiry report (classified version), pp. 329-331; Joint Inquiry interview of Mike, Alice, Larry, John, Terry,Aug. 12, 2002.
109. CIA cable, Key UBL personalities, Sept. 25, 2000.
110. CIA cable, Mukhtar information, May 23, 2002.
111. CIA cable, Biographical Information on Key UBL Associates in Afghanistan, June 11, 2001; Intelligence report, biographical information on Bin Ladin associates in Afghanistan, June 12, 2001. For the subsequent identification, see CIA cable, follow-up source on KSM, July 11, 2001.
112. For the reporting identifying Mukhtar as KSM, see CIA cable, source information re: KSM,Aug. 28, 2001.
113. John interview (Apr. 2, 2004).
9 Heroism and Horror
1. For the WTC's layout, see Port Authority diagrams, "World Trade Center Concourse Level," "Concourse Level," and "Plaza Level," undated. For the number of square feet of office space, see Federal Emergency Management Agency (FEMA) report, "World Trade Center Building Performance Study," undated. For the number of workers and passersby, see Port Authority briefing (May 13, 2004).
For the dimensions, see FEMA report, "World Trade Center Building Performance Study," undated. In addition, the outside of each tower was covered by a frame of 14-inch-wide steel columns; the centers of the steel columns were 40 inches apart.These exterior walls bore most of the weight of the building.The interior core of the buildings was a hollow steel shaft, in which elevators and stairwells were grouped. Ibid. For stairwells and elevators, see Port Authority response to Commission interrogatory, May 2004.
2. See Port Authority response to Commission interrogatory, May 2004.
3. Ibid.These deviations were necessary because of the placement of heavy elevators and machine rooms, and were located between the 42nd and 48th floors and the 76th and 82nd floors in both towers. For the doors being closed but unlocked, see Port Authority briefing (May 13, 2004).
4. For rooftop access and evacuations, see Port Authority response to Commission interrogatory, May 2004. For the helipad not conforming, see PANYNJ interview 14 (July 8, 2004). In the interests of promoting candor and protecting privacy, we agreed not to identify most individuals we interviewed. Individuals are identified by a code, and individuals' ranks or units are disclosed only in a broad manner.
5. For the 1993 attack's effect, see Alan Reiss testimony, May 18, 2004. For the attack's testing the city's response capability, see FDNY report,"Report from the Chief of Department,Anthony L. Fusco," in William Manning, ed., The World Trade Center Bombing: Report and Analysis (FEMA, undated), p. 11.
6. For the towers' loss of power and the other effects, see New York City report,"Report of the World Trade Center Review Committee,"1995, p. 4. For generators' shutting down, see Port Authority briefing (May 13, 2004). For the rescue efforts, see FDNY report,"Report from the Chief of Department,Anthony L. Fusco," in Manning, ed., The World Trade Center Bombing, p. 11. For the evacuation time, see PANYNJ interview 5 (May 15, 2004).
7. For information on rooftop evacuations, see Port Authority response to Commission interrogatory, May 2004; NYPD interview 25, Aviation (June 21, 2004). For the rappel rescue, see Port Authority response to Commission interrogatory, May 2004. For figure of 15 hours, see "World Trade Center Bombing," NY Cop Online Magazine, Dec. 12, 2000 (online at
www.nycop.com). For the general false impression, see Civilian interview 3 (May 4, 2004); Commission analysis of letters written to the Occupational Safety and Health Administration (OSHA) concerning the September 11 attacks. For the WTC fire safety plan, see Port Authority response to Commission interrogatory, May 2004.
8. For the upgrades, see Port Authority memorandum to the Commission for Nov. 3, 2003, meeting; Port Authority briefing (May 13, 2004).
9. For the upgrades, see Port Authority memorandum to the Commission for Nov. 3, 2003, meeting; Port Authority response to Commission interrogatory, May 2004. For the fire alarm, see PANYNJ interview 10 (June 16, 2004); PANYNJ interview 7 (June 2, 2004).
10. Port Authority memorandum to Commission for Nov. 3, 2003 meeting;WTC interview 6 (May 25, 2004).
11. For fire safety teams, see PANYNJ Interview 7 (Jun. 2, 2004). For fire drill procedures, see Civilian interview 1 (Mar. 2, 2004); Civilian interview 10 (Mar. 24, 2004). For aids to the September 11 evacuation, see, e.g., Civilian interview 14 (Apr. 7, 2004); Civilian interview 20 (May 4, 2004); Civilian interview 21 (May 4, 2004); Civilian Interview 13 (Mar. 25, 2004).
12. For instructions to civilians, see, e.g., Civilian interview 20 (May 4, 2004); Civilian interview 21 (May 4, 2004); Civilian interview 12 (May 4, 2004); Stanley Praimnath testimony, May 18, 2004 (videotaped). For civilians' participation, see Civilian interview 10 (Mar. 24, 2004); Civilian interview 15 (Apr. 21, 2004); Commission analysis of letters written to OSHA concerning the September 11 attacks. For civilians not being instructed not to evacuate up, see Port Authority briefing (May 13, 2004). For the standard fire drill announcement, see Port Authority response to Commission interrogatory, May 2004. For civilians' recollection, see Civilian interview 1 (Mar. 2, 2004); Civilian interview 13 (Mar. 25, 2004); Civilian interview 10 (Mar. 24, 2004). For Port Authority acknowledgment of lack of a protocol, see PANYNJ interview 2 (Apr. 14, 2004).
13. For SPI transition, see PANYNJ Interview 11 (Jun. 23, 2004);Alan Reiss prepared statement, May 18, 2004,
p. 8. For fire safety plan, see PANYNJ Interview 8 (June 6, 2004).
14. See Port Authority Police Department (PAPD) report, "Port Authority of New York and New Jersey," undated (online at
www.panynj.gov).
15. PANYNJ interview 4 (May 10, 2004).
16. For 40,000 officers, see NYPD information provided to the Commission, July 9, 2004. For standard operating procedures, see NYPD regulations, "Patrol Guide: Rapid Mobilization," and "Patrol Guide: Mobilization Readiness Levels," Jan. 1, 2000.
17. For the 35 radio zones, see NYPD report,"Radio Zones," undated. For other citywide radio channels, see, e.g., NYPD report,"Transit Patrol VHF," undated; NYPD interview 18, ESU (Feb. 24, 2004).
18. For the NYPD supervising the emergency call system and employing more than 1,200 people, see NYPD report,"Communications Section," undated (online at
www.nyc.gov/html/nypd/html/otsd/ commsec.html). For fire emergencies being transferred to the FDNY dispatch, see FDNY interview 28, Dispatch (Jan. 29, 2004).
19. See FDNY email to the Commission, July 9, 2004;Thomas Von Essen interview (Apr. 7, 2004). For operations being headed by the sole five-star chief, see FDNY regulations,"Regulations" chapter of "Operational Procedures and Policies," July 1999.
20. For department organization, see FDNY report,"Unit Location Chart," Sept. 11, 2001; FDNY regulations, "Firefighting Procedures,""Engine Company," and "Ladder Company Operations" chapters of "Operational Procedures and Policies," July 1999.
21. FDNY interview 48, SOC (Mar. 11, 2004).
22. FDNY interview 28, Dispatch (Jan. 29, 2004). Each center was staffed at all times with a supervisor and seven dispatchers who worked in 12-hour tours. Positions included a decision dispatcher, responsible for directing the appropriate fire apparatus to the scene; a voice alarm or notification dispatcher, responsible for intra- and interagency communications; a radio in and radio out dispatcher who tracked the movement of fire apparatuses; and three alarm dispatchers, responsible for sending the appropriate number of units to a fire scene to correspond with the designated alarm level. Ibid.
23. FDNY regulations,"Communications" chapter of "Operational Procedures and Policies," July 1999; FDNY interview 60, HQ (May 11, 2004); FDNY interview 64, HQ (June 30, 2004).
24. FDNY report,"Report from the Chief of Department,Anthony L. Fusco,"in Manning, ed., The World Trade Center Bombing, p.11.
25. PANYNJ interview 1 (Nov. 6, 2003); PANYNJ interview 4 (May 10, 2004). In early 2001, New York provided its firefighters with new digital radios.The procurement process for these radios remains controversial, and they proved unpopular with the rank and file, who believed that adequate training in their use had not been pro-vided.The new radios were withdrawn shortly after they had been introduced into the field.While the new radios briefly were in service, the WTC repeater channel could be left on at all times, because the new radios operated on entirely different frequencies and thus were not vulnerable to interference from the repeater system. Thomas Von Essen interview (Apr. 7, 2004). For the new radios permitting the repeater to stay on, see PANYNJ interview 1 (Nov. 6, 2003); PANYNJ interview 4 (May 10, 2004).
26. For civilian fatalities, see New York City press release, Office of the Mayor Press Release No. 042-01, Feb. 8, 2001. For firefighter fatalities, see Terry Golway, So Others Might Live (Basic Books, 2002), p. 304.
27. For the creation of the Office of Emergency Management (OEM), see Rudolph Giuliani interview (Apr. 20, 2004). For OEM's purposes, see Richard Sheirer interview (Apr. 7, 2004). For OEM's sending field responder, see ibid.; OEM interview 1 (Feb. 12, 2004). Other data monitored by OEM's Watch Command included Emergency Medical Service data regarding patterns of illness (to spot a potential epidemic in its early stages), live video feeds from New York Harbor and city streets, and television news channels. Richard Sheirer interview (Apr. 7, 2004); OEM interview 3 (Mar. 16, 2004). The Watch Command's monitoring of EMS data proved instrumental in an extremely early identification and then highly effective containment of the 1999 West Nile outbreak, which likely would have resulted in many more fatalities but for OEM. Richard Sheirer interview (Apr. 7, 2004).
